Shipping Policy


We would like to reassure customers that we’re actively following all government guidelines, as health and safety remains top priority across our business.

We have set up a contact-free delivery option whereby there is no requirement to sign on receipt of the package, and drivers are operating under social distancing practices.


As a sustainable store we do not use plastic in our packaging, and use planet friendly packaging. 


We can offer a refund or exchange upon receipt of the purchase. Please email to let us know
the reason for return. Unfortunately, Veelow cannot pay for delivery costs on returns.

Can we help? 

 Call us on 01224 397015

Veelow Ltd, Scotland, United Kingdom

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